The “Transactions” section provides a comprehensive overview of all your financial activities within the Sarafa platform. Here, you can easily track your deposits, withdrawals, exchanges, payments sent, and payments received.

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Viewing All Transactions

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Transactions

The “Transactions” section provides a comprehensive overview of all your financial activities within the Sarafa platform. Here, you can easily track your deposits, withdrawals, exchanges, payments sent, and payments received.

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Viewing All Transactions

Upon navigating to the “Transactions” section, you will typically see a chronological list of all your account activity. This list usually displays key information for each transaction, such as:

  • Transaction ID: A unique identifier for each transaction.
  • Date and Time: When the transaction occurred.
  • Type: The nature of the transaction (e.g., Deposit, Withdrawal, Exchange, Payment Sent, Payment Received).
  • Currency and Amount: The specific currency and the amount involved.
  • Status: The current status of the transaction (e.g., Pending, Completed, Failed).
  • Counterparty (if applicable): Information about the sender or recipient.

You may also have options to filter and sort transactions by date range, type, currency, or status to help you find specific records.

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Searching by Transaction ID

If you have a specific Transaction ID, you can quickly locate its details:

  1. In the “Transactions” section, look for a search bar or a field labeled “Search by Transaction ID.”
  2. Enter the full Transaction ID you are looking for.
  3. Click the “Search” or “Go” button.

The platform will then display the details of the transaction matching that ID.

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Viewing Transaction Details and Status

To get more in-depth information about a specific transaction:

  1. In the list of transactions, click on the specific transaction you want to view.
  2. A detailed view of the transaction will be displayed. This may include:
    • The full Transaction ID.
    • The exact date and time of the transaction.
    • The type of transaction.
    • The source and destination wallets or accounts.
    • The amount in the relevant currency.
    • The current Status of the transaction. This could be:
      • Pending: The transaction is being processed.
      • Completed: The transaction has been successfully processed.
      • Failed: The transaction was unsuccessful. There may be a reason provided.
      • Cancelled: The transaction was cancelled by you or the system.
    • Any associated fees.
    • Additional details relevant to the transaction type (e.g., recipient details for a sent payment, exchange rate for a currency swap).

The status of a transaction provides important information about its progress. Most transactions are completed quickly, but some may take longer depending on the network or processing requirements.

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Contacting Support for Transaction Issues

If you encounter any issues with a transaction (e.g., it remains pending for an extended period, fails unexpectedly, or you notice a discrepancy), please do not hesitate to contact our support team.

You can typically find a “Support” or “Contact Us” link within the Sarafa platform, often in the main navigation or the account settings.

When contacting support regarding a specific transaction, please provide the following information to help us assist you efficiently:

  • Your Sarafa Account Number (e.g., 901XXXXX).
  • The Transaction ID of the transaction in question.
  • A clear description of the issue you are experiencing.
  • Any relevant screenshots or supporting information.

Our support team will investigate the issue and work to provide you with a resolution as quickly as possible. We are committed to ensuring the smooth and reliable operation of all transactions on the Sarafa platform.