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Primary Accounts

Primary Accounts serve as your primary channels for quickly depositing funds into your Sarafa wallets and receiving payments from others. Payment Settings

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Creating a Primary Account

You can set up Primary Accounts for both mobile money and bank transfers, linking them directly to your Sarafa profile. Here’s a general overview of how to add each type: Adding a Mobile Money Primary Account:
  1. Navigate to the “Payments” section within your Sarafa account settings.
  2. Click on the option to “Add Mobile Money Account”. Add Mobile Money
  3. You will be prompted to enter the following details:
    • Mobile Network Provider: Select your mobile money service provider (e.g., MTN Mobile Money, Airtel Money).
    • Mobile Money Number: Enter your registered mobile money phone number.
    • Account Nickname (Optional): You can add a nickname for easy identification (e.g., “My Personal Mobile”).
  4. Follow any on-screen instructions for verification, which may involve receiving an OTP (One-Time Password) on your mobile device.
  5. Once verified, you can designate this mobile money account as a “Primary” account for deposits and/or withdrawals.
Adding a Bank Primary Account:
  1. In the “Payments” section, click on the option to “Add Bank Account”. Add Bank Account
  2. You will need to provide the following information:
    • Bank Name: Select your bank from the provided list.
    • Account Holder Name: Ensure this matches the name on your bank account.
    • Bank Account Number: Enter your full bank account number.
    • Branch Name (Optional): You may be asked for the bank branch name.
Once a mobile money or bank account is set as primary, it will often be pre-selected or easily accessible when you initiate deposit or withdrawal requests, saving you time and effort.

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Removing a Primary Account

If you need to remove a Primary Account:
  1. Navigate back to the “Payments” section in your account settings.
  2. Locate the Primary Account you wish to remove.
  3. You should see an option to “Remove,” “Delete,” or a similar icon (e.g., a trash can icon) associated with that account.
  4. Click on the “Remove” option.
  5. You may be asked to confirm your decision. Follow the on-screen prompts to finalize the removal.
After removal, the account will no longer be designated as primary, and you will need to select a different method or re-enter the details for future transactions if needed. You can always add it back as a primary account later if required.